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  • Straight advice is better advice
  • Tell the client what he needs to know, not what he wants to hear
  • In our business like in any other, experience makes the difference
  • Knowledge is one thing but judgement is another
  • Focus and timely follow-up make a big difference
  • Ask the right questions and listen to the answers
  • No matter what, the client comes first
  • Confidentiality, loyalty and trust are everything